Delivery Policy

Effective Date: 7 July 2025
Applies to: www.kitchented.com

At Kitchen Ted, we want your meal prep experience to be as smooth and reliable as possible. This Delivery Policy outlines how and when you’ll receive your meals.

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Delivery Area

We currently deliver to addresses within the Inverclyde area only.
If you are unsure whether your postcode is covered, please contact us before placing your order.

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Delivery Schedule

• Deliveries take place every Monday evening.

• You cannot choose a specific delivery time slot — deliveries are made in a set round throughout the evening.

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Order Cut-Off

• All orders must be placed by 7:00pm on the Sunday prior to your delivery.

• Orders placed after the cut-off time will be scheduled for the following week.

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Delivery Fee

• A flat delivery fee of £2.99 applies to all orders.

• This charge covers local transport and chilled packaging.

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Packaging & Food Safety

• All meals are delivered chilled, in sealed plastic containers to maintain freshness.

• Meals should be refrigerated immediately upon delivery and consumed by the use-by date indicated on the label.

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Missed Deliveries

• If you are not available at the time of delivery, we will attempt to contact you.

• If no one is available and no safe place has been pre-agreed, your order may be returned to us and re-delivery is not guaranteed.

• No refunds will be issued for missed deliveries unless agreed in advance.

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Delivery Issues

If you experience any issues with your delivery or need to make changes to your order, please contact us at:
Email: kitchented9@outlook.com

We’ll do our best to help!

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